( ESNUG 290 Item 6 ) ----------------------------------------------- [5/19/98]
From: [ "It Was The Best Of Lines, It Was The Worst Of Lines" ]
Subject: Synopsys Hotline No Speaky English Good & No Use Synopsys, Also!
John -
Please don't associate my name with the following comments. This may be
controversial and I still have to work in this field.
I am getting really fed up with the Synopsys hotline. Invariably I call
with a problem and talk to someone who is a poor communicator and who
seems to have little practical experience with Design Compiler (thankfully
I am using mainstream tools). I don't understand how Synopsys can accept
putting someone on the hotline who has trouble communicating verbally and
in writing. In the last ten years I have worked with engineers who were
born in India, China, Ireland, U.K., Malaysia, Israel, the former Soviet
Union, Taiwan, and the U.S. and none has had as much trouble communicating
as some of the folks on the Synopsys hotline. Once I do get through to
people they seem to be little more than grunts who need a test case to
reproduce my problem. I have not found engineers who can take a problem
description and hypothesize causes and/or solutions. Most don't even try.
Twice with the last few months I have been told by hotliners that no solution
exists only to find a solution on my own or by talking to real design
engineers at my company who helped me figure it out. I tried restricting my
interaction with the hotline to mail messages, but the initial response time
was awful and the hotliners appear to prefer to call instead of send
e-mail... I wonder why?
Perhaps if you anonymously publicize my situation you can do a poll and get
some feedback. My guess is that my situation is not isolated.
- [ "It Was The Best Of Lines, It Was The Worst Of Lines" ]
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