( ESNUG 302 Item 2 ) --------------------------------------------- [10/21/98]
Subject: (ESNUG 292 #4 301 #3) My 12-Day Runaround W/ The Synopsys Hotline
> ... My point to all of this is that the hotline did not help me in my
> critical time EVER. It's the same each time. I spend an hour explaining
> the situation and it never resolved. I always find a solution by long
> hours of trial and errors. Please follow the dates on this issue. From
> October 1st till today October 13 and it is not resolved! ...
>
> The fact that he sent me e-mail yesterday asking more questions, told me
> he *just* started to work on it after 2 weeks. ...
>
> - Ihab Mansour
> XLNT San Diego, CA
From: Ihab Mansour <ihab@xlnt.com>
Hi John,
ESNUG did it again. After reading about the Hotline issues a while back
and especially the response from Vito J. Mazzarino (Synopsys) that he
welcomes feedback, I sent him one about my last experience with the
hotline. I have to give Synopsys management credit here that my issue got
resolved in few hours after I sent the e-mail to them and you on ESNUG. The
moral of the story here is that we need to keep communicating with each
other.
After talking to the manager of the support center, I am planning to send
him feedback every time I do business with the hotline. Hopefully all
good news!!!
- Ihab Mansour
XLNT San Diego, CA
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