( ESNUG 318 Item 5 ) --------------------------------------------- [5/21/99]
Subject: ( ESNUG 316 #6 ) Gimicky Synopsys Support "Fatal Hunt" Searches
> When I'm using DC and it occasionally crashes, the program catches itself
> and prints out several lines of cryptic debugging info. It instructs
> me to mail this information into Synopsys Support Center, & a "fatal hunt
> search mechanism" will see if it recognizes the problem and can send me a
> solution.
>
> I've tried this maybe ten times. Every time, I get back a response saying
> "This is a new bug ... you need to send a testcase to support_center".
> Should I ever bother sending in the fatal search request unless I'm
> prepared to follow it up with a testcase? Or have I just had bad luck,
> and others get useful info back after sending in the fatal hunt data?
>
> - John Busco
> Toshiba
From: Ihab Mansour <ihab@xlnt.com>
Hello John,
In respond to this item, I have a similar experience. Just this past
weekend, DC crashed on us few times. We saved the error messages and
called the Hot Line (HL) on Monday. The first thing the person said
from the HL, you have to send me a test case. I argued with him and asked
does these numbers means anything to you. Answer: "they are worthless you
need to send me a test case". I even called the local support guy and his
answer to the same issue: "true, they are worthless to you and me, we need
a test case, it only make sense to the R&D guy, it could help him in some
way, if he had a chance to look at them".
- Ihab Mansour
XLNT San Diego, CA
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