( ESNUG 358 Item 6 ) --------------------------------------------- [8/23/00]
From: "Russell Petersen" <russp@subasic.sciatl.com>
Subject: Customer Resents Cadence Insistance On Using E-mail Support Forms
Hi, John,
About Cadence support: They truly are a pain to use. One thing I abhore
is that they absolutely force me to use their stupid email template
when submitting even the simplest question and refuse to answer me unless
it's filled out correctly. I can't stand that. Synopsys has something
similar on the web they would like you to use I guess, but they don't ever
seem intent on forcing me into it. As long as my emails are clear and
complete Synopsys is usually pretty good about responding ASAP.
- Russell Petersen, ASIC Engineer
Scientific Atlanta Inc. Lawrenceville, GA
|
|
